Lesson 3 of 8 · Build AI Forms That Convert More Leads
In this lesson. Classify intent, then send to the right queue or FAQ.
What you will learn
- Intent categories
- Examples
- Fallback pile
Walkthrough
You will design categories, examples, and a fallback. AI classification without a fallback pile is how tickets vanish. Humans still see the original text.
Work through the ideas in order. After each point, pause and connect it to a task you already do — a document, a workflow, or a feature you own. The goal of Build AI Forms That Convert More Leads is usable skill, not a pile of notes.
If something is unclear, rewrite it in your own words before you continue. Teaching the step back to yourself is the fastest way to see gaps.
Practice
Define six intents and three examples each, plus the fallback.
Keep the first attempt small. A finished example you can reuse beats a perfect plan you never run.
Check your understanding
- Can you explain the goal of this lesson in one sentence to a teammate?
- Where would you apply “Intent categories” in your own work this week?
- What would you change on a second pass of the practice?
Next. Continue to the following lesson when the practice has a real artifact, even a rough one.