You will collect common questions, generate clear answers, and organize them into a useful knowledge base.
Includes practical lessons, exercises, and a clear next step after you enroll.
About this course
Curriculum
Lessons are listed in order. Each one has a goal, a walkthrough, practice, and a short check before you continue.
- 01Mine real questions, not imagined onesBuild the FAQ from tickets, chats, and search logs.
- 02Draft answers from approved sourcesOne source of truth per answer, then simplify.
- 03Question variants people actually typeCover paraphrases, typos, and the angry version.
- 04Structure for web, bot, and searchSame truth, different length and schema.
- 05Review cadence and stale answersA FAQ is a product with an owner and a date.
- 06Measure whether the FAQ is workingWatch search misses, ticket deflection, and thumbs down.
- 07Workshop: a complete pass on a real taskCombine the earlier lessons into one working example you can keep.
- 08Quality bar, common mistakes, and a 30-day planLock in a checklist so the skill survives after the course ends.