Lesson 6 of 8 · Create an AI-Powered FAQ in One Afternoon
In this lesson. Watch search misses, ticket deflection, and thumbs down.
What you will learn
- Search misses
- Deflection
- Thumbs down
Walkthrough
You will pick two metrics and a monthly read. If people still ticket the same question, the answer is wrong or unfindable. Measurement closes the loop.
Work through the ideas in order. After each point, pause and connect it to a task you already do — a document, a workflow, or a feature you own. The goal of Create an AI-Powered FAQ in One Afternoon is usable skill, not a pile of notes.
If something is unclear, rewrite it in your own words before you continue. Teaching the step back to yourself is the fastest way to see gaps.
Practice
Define two metrics and where you will read them each month.
Keep the first attempt small. A finished example you can reuse beats a perfect plan you never run.
Check your understanding
- Can you explain the goal of this lesson in one sentence to a teammate?
- Where would you apply “Search misses” in your own work this week?
- What would you change on a second pass of the practice?
Next. Continue to the following lesson when the practice has a real artifact, even a rough one.